Support

This section explains how to raise a support ticket for Brief Connect and how we prioritise fixes into releases. It also holds the customer guides for the Improvements Backlog.

• If you need to lodge an issue now, see: How to raise a support ticket
• To use the Improvements Backlog, see: Improvements Backlog – End User Guide
• If you are your organisation's backlog champion, see: Improvements Backlog – Champion Guide
• To deploy usage and operational dashboards, see: Dashboards

What you'll find here:

• Overview of the support process
• Ticket submission requirements so we can triage quickly
• Severity levels (P1–P4) and how we use them
• How bugfixes are scheduled into our release cadence and when hotfixes apply
• How the Improvements Backlog works for end users and champions

If you cannot access your usual support channel, please contact your Engage Squared representative or your organisation's agreed support contact to raise a case on your behalf.